We aim to dispatch your order as quickly as possible. The full delivery process usually takes 4–9 business days and includes two stages:

Processing time: 0–1 business days

Your order is confirmed, checked for quality, adjusted if needed, and carefully packaged for shipment.

Shipping time: 4–8 business days

The delivery timeframe depends on your location and the transit time from our nearest shipping facility to your address.

As soon as your order is shipped, you’ll receive a tracking number to follow its progress. You can also check the status of your delivery at any time through our tracking page.

Yes, we ship to Canada, and all orders include free shipping nationwide.

You can return any product within 30 days — no questions asked, guaranteed. Simply use the provided return label, as customers are responsible for completing the return process.

To begin a return or exchange, just contact our support team at info@wilfredsmith.com Please include your order number and the reason for your return. Our team will provide you with detailed instructions and the correct return address.

Refunds are processed within 10 business days after we receive and inspect your returned item. Once approved, the refund will be issued to your original payment method, and you’ll receive a confirmation email.

We accept a variety of secure payment methods, including Mastercard, Visa, Maestro, Discover, Apple Pay, Google Pay and PayPal. All transactions are safely processed.

Absolutely — all payments are protected with SSL (Secure Socket Layer) encryption, keeping your personal and payment details safe throughout checkout. We never store card information on our servers, and every transaction is securely processed through Shopify.