FAQ

At Wilfred Smith, we believe in transparency, trust, and providing a seamless shopping experience. We understand that shopping online can raise questions, and we’re here to ensure you have all the answers you need. Whether you’re curious about delivery times, returns, or payment security, our dedicated team is available to assist you every step of the way.

 

Shipping

When does my order arrive?

We aim to dispatch your order as quickly as possible. On average, the full delivery process takes 4–9 business days and is broken down into two stages:

  • Processing time: 0–1 business days

    Once your order is placed, it’s confirmed, inspected for quality, and adjusted if necessary. We then carefully package your items for shipment.

  • Shipping time: 4–8 business days

    The delivery timeframe varies depending on your location and the transit time from our nearest shipping facility to your address.

How do I track my order?

Once your order has been shipped, we’ll send you a tracking number. You can track your delivery’s progress at any time via our tracking page.

Where do you ship to?

Currently, we ship to the following countries:

  • United States

  • United Kingdom

  • Australia

Returns

What is your return policy?

We offer a 30-day return policy — no questions asked. If for any reason you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Customers are responsible for completing the return process, and we’ll provide you with the return label for convenience.

How do I start a return or exchange?

To initiate a return or exchange, simply get in touch with our support team at support@wilfredsmith.com. Make sure to include your order number and the reason for the return or exchange. Our team will respond with detailed instructions and the correct return address.

When do I receive my refund after returning my items?

Refunds are typically processed within 10 business days after we receive and inspect your returned items. Once your return is approved, the refund will be issued to your original payment method. You will receive a confirmation email once the refund has been processed.

Payment

What payment methods do you offer?

We accept a range of secure payment options to make your shopping experience smooth and safe. Available payment methods include:

  • Mastercard

  • Visa

  • Maestro

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal

All transactions are processed securely.

Is it safe to shop on your website?

Yes, absolutely! All payments on our website are protected with SSL (Secure Socket Layer) encryption, ensuring that your personal and payment details remain secure throughout the checkout process. We never store credit card information on our servers, and every transaction is securely processed via Shopify.